Return and Refund Policy
General Return Conditions
You can request to return the product purchased through the website within 7 days from the date of receipt.
The product must be in its original condition and unused, with all accessories and attachments, including booklets and attached gifts (if any).
Receiving and Inspecting the Shipment
When receiving the shipment from the courier company, your signature or acceptance of it is considered acknowledgment of receipt in good condition.
Please carefully inspect the shipment immediately upon receipt, and if there is any damage or error in the order, please inform us within 24 hours of receipt.
Returning Defective or Damaged Products
If the product has a manufacturing defect or was damaged during shipping, please return it in its original packaging and in the same condition as when received.
After inspecting the product and confirming the defect, we will:
- Refund the full amount or
- Replace the product with a new one at no additional cost.
Non-Returnable Products
Returns will not be accepted in the following cases:
- Scratches or damages caused by misuse.
- Electrical faults due to using current that does not match the product specifications.
- Any damage resulting from incorrect installation by the customer or unauthorized parties.
Basic Return Conditions
To complete the return process, please ensure:
- Attach the purchase invoice or any official proof of payment.
- Ensure the product is in its original condition as received, without removing any labels or packaging.
- Return all accessories, manuals, cables, and promotional gifts included.
Return Processing Time and Refunds
After receiving and inspecting the returned product, the return request will be processed within 7-10 working days.
The refund will be issued using the same original payment method unless another method is agreed upon.
No additional fees will be deducted if the return is due to a manufacturing defect or order error.
Store’s Right to Reject Return Requests
Excel Home Store reserves the right to reject return requests in the following cases:
- Failure to meet the above conditions and criteria.
- Returning the product without proper packaging or with missing parts.
In case of rejection, the product will be returned to the customer with an explanation of the reason for rejection.
How to Contact Us
We are always here to help you!
Email:
[email protected]
Phone/WhatsApp: 0596004625
